1111 bet Privacy Policy
Your personal information is highly sensitive to us. This policy describes what data we collect, why we collect it, and how we keep it secure.
1. Purpose and Scope of This Policy
1111 bet is an online gaming and betting platform serving users in Bangladesh. This Privacy Policy ("Policy") sets out the nature, scope, and use of information collected about you when you use our website, mobile application, and other digital services.
This policy is an integral part of our Terms and Conditions. By using our services, you are considered to have agreed to the terms described in this policy. Our services are available only to persons aged 21 or above.
Terms used in this policy — such as "member", "account", "services", "platform" — carry the meanings defined in the Terms and Conditions, unless stated otherwise here.
2. What Information We Collect
2.1 Registration and Identity Information
When you open an account at 1111 bet, we collect the following information:
- Full name and date of birth (required for age verification)
- Email address and mobile number
- National ID or passport number (where identity verification is required)
- Username and password (stored in encrypted form)
- Address and residency details
2.2 Financial and Transaction Information
During deposits and withdrawals, we collect the necessary financial transaction details. This includes bKash, Nagad, or Rocket account numbers, or bank account details. Full payment card numbers or full bank account numbers are not stored on our servers.
2.3 Usage and Technical Information
Certain information is collected automatically while you use our platform, such as:
- IP address and device type
- Browser type and version
- Date and time of access
- Page visit history and navigation patterns
- Cookie and session data
2.4 Communication Information
When you contact our support team via live chat or email, the content of those conversations may be stored to maintain security and improve service quality.
3. How Your Information Is Used
The information collected is used for the following purposes:
- Account management: To create, verify, and maintain your account and keep your membership active.
- Service delivery: To process gaming, betting, deposits, and withdrawals, and to provide bonuses and VIP benefits.
- Identity and age verification: To confirm the identity of account holders and prevent access by those under 21.
- Fraud prevention and security: To detect and prevent unauthorised access, manipulation, or illegal activity.
- Customer support: To resolve technical issues, handle complaints, and improve service quality.
- Communications and notifications: To send important account updates, transaction confirmations, and promotional offers.
- Responsible gaming: To identify excessive play patterns and take protective measures where needed.
4. Information Sharing and Disclosure
1111 bet may share your information with third parties in the following limited circumstances:
4.1 Service Provider Partners
We work with certain trusted third-party organisations for payment processing, identity verification, and technology services. These organisations will only receive the information necessary to carry out their specific tasks and are bound by confidentiality agreements.
4.2 Legal Obligations
We may be legally required to disclose information as part of a court order, a lawful request from a law enforcement agency, or another mandatory legal process.
4.3 Business Restructuring
In the event of a company merger, acquisition, or asset transfer, user information may be transferred to the relevant party, but always in accordance with the terms of this privacy policy.
4.4 With Your Consent
For any purpose outside the three categories above, we will obtain your explicit consent before sharing your information.
5. Cookies and Similar Technologies
Our platform uses cookies and similar tracking technologies. Cookies are small text files stored in your browser or on your device.
5.1 Types of Cookies
- Essential cookies: These are required to maintain login sessions, ensure security, and run core functions — the platform cannot be used without them.
- Functional cookies: Used to remember your preferred language, display settings, and usage habits.
- Analytics cookies: Used to understand how users interact with the site and to improve service quality.
5.2 Cookie Controls
You can delete cookies or prevent new cookies from being accepted at any time through your browser settings. However, disabling essential cookies may limit some features of the platform.
6. How Your Information Is Kept Secure
1111 bet has implemented industry-standard technical and organisational measures to protect its members' information. These include:
- SSL encryption: Communications are encrypted using TLS/SSL technology during data transmission.
- Password hashing: Passwords are never stored in plain form — they are protected with a one-way hashing algorithm.
- Access controls: Only authorised staff may view user information, and only for specific purposes.
- Regular security reviews: Security audits are conducted regularly to identify potential vulnerabilities.
- Data backups: Secure backup systems are maintained to ensure the integrity and availability of information.
However, no method on the internet is completely secure. To help keep your account safe, use a strong password and do not share it with anyone.
7. How Long Information Is Retained
Your information is retained for as long as your account remains active. After an account is closed, information may be kept for a period for the following reasons:
- To meet legal obligations
- To resolve outstanding disputes or claims
- To retain financial transaction records for the required period
- For fraud prevention and investigation
Once the required period has passed, information is securely deleted or anonymised using a secure method.
8. User Rights Regarding Information
As a member of 1111 bet, you have the following rights regarding your own information:
8.1 Right to Access
You may request to know what information we hold about you. We will provide it within a reasonable time after receiving your request.
8.2 Right to Correction
If any information we hold about you is incorrect or out of date, you may request a correction. You can also update some information directly in your account profile.
8.3 Right to Deletion
In certain circumstances you may request that your information be deleted. However, we may need to retain some information due to legal obligations or legitimate business reasons.
8.4 Opting Out of Marketing Communications
If you do not wish to receive promotional emails or notifications, you may request to opt out at any time. Essential notifications related to transactions and security cannot be turned off.
To exercise these rights, please contact our support team. You can also use the same channel to request account limits or a temporary break under Responsible Gaming.
9. Protecting Minors' Information
All services of 1111 bet are strictly for persons aged 21 or above. We do not knowingly collect information from any minor. Age is verified at registration, and additional documents may be requested in cases of doubt.
If you believe a minor's information is held by us for any reason, please notify our support team immediately — we will delete the relevant information as quickly as possible and close the account.
10. Data Transfer and Storage
To operate our services, information may be stored or processed on servers located in various countries. For such international transfers, we ensure that the protection standards described in this policy are maintained and that the receiving party has adequate safeguards in place.
11. Changes and Updates to This Policy
This privacy policy may be revised from time to time to reflect business changes, legal requirements, or service improvements. When changes are made:
- The revised policy will be published on this page and the "Last Updated" date will change.
- For significant changes, a notice will be sent to your registered email or posted on the platform.
- Continued use of the platform after changes have been made will be considered acceptance of the revised policy.
We recommend reviewing this page regularly. To learn about our general rules and terms, visit the Terms and Conditions page.
12. Questions and How to Contact Us
If you have any questions, feedback, or requests to exercise your information rights regarding this privacy policy, please contact our support team. Our support service is available seven days a week, 24 hours a day, in both Bengali and English.
- Live Chat: Chat with us directly from any page on the platform
- Email: [email protected]
You can also visit our Frequently Asked Questions (FAQ) section for quick answers — many common questions are already answered there.
1111 bet always makes the protection of its members' information its highest priority. Thank you for your trust and confidence.